Refund policy

WARRANTY, EXCHANGE, AND RETURN POLICY

At JP Pierre, our commitment to craftsmanship is unwavering. We dedicate our passion, time, and expertise to meticulously handcrafting every leather footwear design and accessory.

Our skilled artisans ensure that every element receives the attention it deserves, resulting in unique creations that reflect exceptional quality, character, and individuality.

Due to the handcrafted nature of our products and the artistic processes involved in their creation, we generally do not accept returns. Returns are accepted only in exceptional cases involving a confirmed manufacturing defect and when a replacement or exchange is unavailable.

However, your satisfaction is very important to us. We are pleased to offer exchanges and warranties under the terms and conditions described below.

IMPORTANT — FINAL SALE ITEMS

RETURNS OR EXCHANGES ARE NOT ACCEPTED ON ITEMS PURCHASED AT A DISCOUNT OF 50% OR MORE.

All items purchased with a discount of 50% or greater are considered FINAL SALE, regardless of size, model, availability, or reason for the request.

This condition applies to all promotional, clearance, Last Call, sale, and discounted products purchased at 50% off or more.

OUR COMMITMENT TO YOU

At JP Pierre, the most important thing to us is that you enjoy and love your footwear.

We appreciate your patronage and the discerning taste that has drawn you to our artisanal products. We want to accompany you with every step you take while enjoying our exclusive designs.

If your purchase is not exactly what you expected or you need a different size or model, please follow the process detailed below.

For eligible full-price and promotional items discounted by less than 50%, the first size or model exchange is free of shipping charges.

DELIVERY AND ORDER INSPECTION

Upon delivery, the customer must inspect the order and verify that:

  • The product is in perfect condition.

  • The correct product and model were received.

  • The selected size and color are correct.

  • The quantity received matches the original order.

  • The packaging does not show signs of damage, opening, or mishandling.

In the event of damage, a manufacturing defect, an incorrect or missing product, or any other order-related issue, the customer must notify JP Pierre within 10 calendar days of delivery.

Claims submitted after this period may not be accepted.

DAMAGED OR OPENED PACKAGES

We strongly recommend inspecting the condition of the package at the time of delivery.

If the package appears to have been opened, damaged, crushed, wet, mistreated, or otherwise compromised, the customer must immediately document the condition with photographs and report it in the comments or incident section provided by the delivery carrier.

Failure to report visible package damage at the time of delivery may prevent both the shipping carrier and JP Pierre from accepting responsibility for the condition in which the product was received.

EXCHANGES

Customers have 30 calendar days from the date the order is received to request an eligible exchange.

EXCHANGE REQUIREMENTS

To qualify for an exchange:

  • The original proof of purchase or order confirmation must be provided.

  • The product must be unused and unworn.

  • The product must not show scratches, stains, creases, sole wear, odors, alterations, or signs of use.

  • The product must be returned in its original packaging.

  • All original accessories, protective materials, labels, inserts, and components must be included.

  • The product must be in resalable condition.

  • The item must not have been purchased at a discount of 50% or more.

Products that do not meet these requirements may be returned to the customer and the exchange may be denied.

Once the product is received, it will be sent to our Quality Department for evaluation. The exchange will be processed only after the product has passed inspection.

FIRST EXCHANGE

For eligible purchases, the first exchange for a different size or model is free of shipping charges.

This benefit does not apply to:

  • Items purchased at a discount of 50% or more.

  • Final sale items.

  • Products showing signs of wear, damage, misuse, or alteration.

  • International orders when additional customs duties, taxes, or import charges apply.

SECOND OR ADDITIONAL EXCHANGES

If a second or additional exchange is requested, the customer will be responsible for all corresponding shipping and handling costs.

EXCHANGING FOR ANOTHER MODEL

An exchange may be made for another model of equal or greater value.

If the new product has a higher price, the customer will be responsible for paying the price difference before the replacement product is shipped.

If the selected replacement product has a lower price, the remaining balance will be issued as store credit unless otherwise required by applicable law.

PRODUCT AVAILABILITY

All exchanges are subject to product and size availability.

If the requested model or size is not currently available but can be manufactured, JP Pierre will provide an estimated production and delivery date.

Because our products are handcrafted, estimated manufacturing dates may vary depending on the materials, design, and production schedule.

If the requested product cannot be replaced or manufactured, the eligible balance will be issued as a digital store credit or coupon that may be used toward a future purchase.

EXCEPTIONAL RETURNS

Returns are generally not accepted.

A return may be approved only when all of the following conditions are met:

  • The product has a confirmed manufacturing defect.

  • The issue is attributable to materials or workmanship.

  • The product is not available for replacement or exchange.

  • The claim is submitted within the applicable notification and warranty period.

  • The product was not purchased at a discount of 50% or more.

  • The product has not been used, altered, repaired, or damaged by the customer.

Minor variations in color, texture, grain, finish, tone, markings, or handcrafted details are not necessarily considered defects. These characteristics may occur naturally due to the artisanal production process and the natural properties of leather.

Any approved return will be processed only after the product has been inspected and approved by the JP Pierre Quality Department.

MANUFACTURING WARRANTY

JP Pierre warrants its products against defects attributable to materials or workmanship for a period of 90 calendar days from the date the order is received.

If a product is confirmed to have a manufacturing defect or does not conform to the original purchase order, JP Pierre will cover the cost of the approved replacement, repair, or resolution.

The appropriate resolution will be determined after evaluation by our Quality Department.

WARRANTY EXCLUSIONS

The warranty does not cover:

  • Normal wear and tear.

  • Natural aging or changes in leather.

  • Variations in leather grain, color, texture, markings, or finish.

  • Scratches, stains, scuffs, creases, or damage caused after delivery.

  • Damage caused by water, humidity, heat, chemicals, or improper storage.

  • Damage caused by accidents, misuse, neglect, or improper handling.

  • Damage caused by using the product for a purpose other than its intended use.

  • Damage caused by unauthorized repairs, alterations, cleaning, or maintenance.

  • Incorrect sizing when the size received matches the size selected in the order.

  • Products purchased from unauthorized third-party sellers.

  • Items purchased at a discount of 50% or more, except where otherwise required by applicable law.

If the product is returned and no manufacturing defect is found, or if the issue resulted from misuse, accidental damage, normal deterioration, improper care, or conditions outside JP Pierre’s control, JP Pierre reserves the right to deny the warranty, return, replacement, or exchange request.

HOW TO REQUEST AN EXCHANGE, RETURN, OR WARRANTY REVIEW

To begin a claim, please email:

onlinesales@jp-pierre.com

Include the following information:

  • Full name.

  • Order number.

  • Product name, model, color, and size.

  • A clear and detailed explanation of the situation.

  • The date on which the issue was first noticed.

  • Clear photographs or videos showing the product and the reported issue.

  • Photographs of the packaging if the order arrived damaged or opened.

JP Pierre may request additional photographs, videos, documents, or information before authorizing the shipment of the product.

Products must not be shipped back without first receiving return or exchange authorization from JP Pierre.

Unauthorized shipments may be refused or returned to the sender.

QUALITY INSPECTION

Once the product is received, it will be sent to our specialized Quality Department for inspection.

The department will verify:

  • The condition of the product.

  • Whether the product has been used or altered.

  • Whether all original packaging and accessories are included.

  • Whether the reported issue is a manufacturing defect.

  • Whether the product qualifies under the exchange, return, or warranty conditions.

Approval is not automatic upon receipt of the product.

JP Pierre will communicate the result of the inspection and the available resolution after the evaluation has been completed.

SALES, PROMOTIONS, AND FINAL SALE PRODUCTS

Products included in our Sale, Offer, Clearance, Last Call, or Discount sections may include exclusive pairs, limited quantities, discontinued models, and unique sizes.

ITEMS DISCOUNTED BY 50% OR MORE

ALL ITEMS PURCHASED AT A DISCOUNT OF 50% OR MORE ARE FINAL SALE.

NO RETURNS, EXCHANGES, SIZE CHANGES, MODEL CHANGES, REFUNDS, OR STORE CREDITS WILL BE ACCEPTED FOR THESE ITEMS.

The customer is responsible for reviewing the product description, size, color, measurements, and final sale conditions before completing the purchase.

Products discounted by less than 50% may remain eligible for an exchange, provided they meet all requirements established in this policy.

REFUNDS AND STORE CREDIT

When an exceptional return is approved due to a confirmed manufacturing defect and no replacement is available, JP Pierre may offer one of the following resolutions:

  • Replacement with the same product.

  • Exchange for another eligible product.

  • Repair, when appropriate.

  • Digital store credit.

  • Refund to the original payment method, when applicable and approved.

Original shipping fees, expedited shipping fees, international duties, taxes, and customs charges are generally non-refundable unless the return is the result of an error attributable to JP Pierre.

Processing times may vary depending on the payment provider, financial institution, and destination country.

ADDITIONAL CONDITIONS

  • All exchange and warranty requests are subject to review and approval.

  • Product availability is not guaranteed.

  • Handcrafted products may present slight variations that make each item unique.

  • JP Pierre is not responsible for packages returned without authorization.

  • JP Pierre is not responsible for shipments sent using a carrier or service not previously approved.

  • Customers are responsible for providing accurate contact, delivery, and order information.

  • This policy applies only to purchases made directly through the official JP Pierre online store unless otherwise specified.

  • JP Pierre reserves the right to update or modify this policy at any time. The policy applicable to an order will be the version published at the time of purchase, unless otherwise required by law.

For assistance, please contact:

onlinesales@jp-pierre.com