Do I need to create an account to place an order?
You do not need to create an account to make a purchase.  We  recommend that you set up a JP PIERRE account to enjoy the benefits of managing your account which includes saving your information, address details and reviewing your order history.


When do I received my order?
We offer FREE shipping  to the 48 contiguous United States. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico ( for this locations it will be an extra shipping fee).
Time depends on your location. Once you received confirmation by email of your purchase, it takes between 5-8 days to arrive.

Purchase made after 2:00 pm will be scheduled for shipment next day at 5:00 pm. There may be  a variation in the delivery day .
*If you require an  express shipping, extra charge will be charged (shipping guide) .


Which payment methods are accepted?
You can choose to pay using:  PayPal, PayPal Express, Visa, MasterCard, American Express, Apple Pay, Discover Cards and AfterPay in our checkout.


How do I return my product?
If your purchase is not exactly what you are looking for, or you need another size or model, please send an email  with the following information :

  • Order number
  • Adress
  • Correct size or model or  return reason

*You have 30 days from receiving your order to make any exchange or return.


Can I cancel or amendany of my order details?
Once your order has been placed we are unable to change any of the details but may be able to assist you to cancel and replace the order. Please send us an email with your order number and  change request.



Which currency can I use to place my order?
On the US site (, all orders are charged in USD.