Shipments
SHIPMENTS
All orders within the US and Canada are shipped with UPS, with the exception of the Same Day delivery service which is delivered by a separate Same Day Courier. Delivery with UPS is Monday to Friday from 9am-8pm and excluding any local holidays.
As soon as your order is dispatched, we will send you a confirmation email along with your unique tracking number. You may use this number to track your order online.
Where possible we will ship the items from your order together. This is dependent on stock availability, and items from your order may be shipped from alternative fulfillment locations. Please note if you have purchased a Pre-Order or Made-to-Order style alongside an an in-stock item, these pieces will be shipped and delivered separately. For further delivery information on these styles.
what should i do if I receive An incorrect or FAULTY ITEM?
We are sorry to hear if you have received an incorrect item, or if you believe your item has been delivered faulty. Should this be the case, you should contact our Customer Services Team with the following information.
- Your proof of purchase/order number
- A short description of the issue
- Supporting images
Our Customer Services Team will then be in touch to advise the next steps.
All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.
If in the rare event that your item is faulty due to a design error, we may be able to replace your item. Replacements are subject to availability and we ask that you state you would like this option at the time you request a return.