FREE SHIPPING AND FREE RETURNS ON ALL ORDERS.

WARRANTY AND RETURN POLICY



1.Return and Exchange Policy

We want you to be completely satisfied with every product you purchase from JP PIERRE.
If for any reason, you are not satisfied with your purchase, we accept the exchange and/or return of the product, fulfilling the following conditions:

Upon receipt of your purchase the customer:

- You must check the condition and condition of the packaging if you perceive that the package has been previously opened or mistreated if necessary it is necessary to refer / write / complain in the comments that is included in the acknowledgment of receipt of FedEx, otherwise neither FedEx nor JP PIERRE will be responsible for the state in which you receive the product.

- The customer must check the product upon delivery and will have 10 days to make any claim regarding the initial state of the product ordered.

- In the event of any damage, defect or anomaly (for example: damaged product, defects in materials, missing product) or any difference in the model and / or quantity of the product requested in the confirmation of purchase.

- The customer must notify JP PIERRE immediately and in a clear and detailed manner in writing via email to onlinesales@jp.com.mx or contact via telephone to the Customer Service Center 01 (477) 710 75 00 Ext. 953 where he/she will be advised on the procedure to follow.

In such case the customer shall have the right to request the return and/or replacement of the product regardless of whether the purchase order is for one or more products, subject to the requested return proceeding in accordance with the conditions described above.


JP PIERRE exclusively designates and authorizes FedEx for the shipment of our products.


2. Product Exchange Policy

-Our products have a warranty period of 60 days to make changes from the date of receipt of the goods.

- No exchanges will be accepted without the original purchase receipt.

- All products must be in perfect condition (original packaging, unused, without scratches, and with all its accessories).

- The exchange can be for a different model of equal or higher cost than the initial one, paying the corresponding difference.


3. Procedure for Product Exchanges

  1. Contact us by e-mail at onlinesales@jp.com.mx
  2. Tell us the order number, and the products you want to change: model, color, size, these are specified in your original purchase receipt.
  3. You will receive an email in 3 business days confirming that your request has been processed, and you will be informed if there is a difference in price and the payment process.
  4. You must go to a FedEx office to deliver the package as you sent it (For this, we will previously send you a pre-paid waybill).
  5. Items returned for exchange are received by us within 3 to 5 business days.

- Once we have received this product(s) we will check that it complies with the exchange policy, and will notify the customer via mail.

- If it is an exchange with no difference in price, we will proceed with the exchange and send it back free of charge.

- If there is a difference in price, we will verify that the corresponding payment has been made by the customer, and we will proceed to send it back to the same address indicated in the initial purchase. This shipment does not generate any charge.

- If the item does not comply with the exchange policy, it will be sent back to the same address indicated in the initial purchase. This shipment does not generate any charge.


4. Product Return Policy

- No returns will be accepted without the original purchase receipt.

- All products must be in perfect condition (original packaging, unused, without scratches, and with all its accessories).

- In the event that the Product is returned, the cost of the delivery service will be covered in full by JP PIERRE.

- Whether it refers to a cause for return, the Jean Pierre Product must come with labels of origin as well as inside the packaging with which it was received to avoid any damage or mistreatment in the return shipment.

- In the event that the Product is returned without defect, damage or vice of the product itself and the cause is generated by misuse of the product, causal damage or normal deterioration of the product, JP PIERRE reserves the right to accept such return.


5. Product Return Procedure

  1. Contact us by e-mail at onlinesales@jp.com.mx.
  2. Tell us the order number, and the products you wish to return model, color, size, these are specified in your original purchase receipt. You must also specify the reason for returning the product(s).
  3. You will receive an email in 3 working days where you will be confirmed that your request has been processed and you will receive a pre-paid guide with which you can return the product.
  4. You must go to a FedEx office.
  5. Returned items are delivered within 3 to 5 business days.

- Once we have received this product(s) we will review that it complies with the return policy, and will notify the customer via mail.

- If your return request proceeds you will be refunded the cost of the product(s) within 5 to 7 business days. And this will be in the same way that has been covered by the customer.

- Failure to comply with the return policy will be notified to the customer via mail and the product(s) will be returned to the customer to the same address indicated in the initial purchase.


6. Liability for Defective Product

JP PIERRE shall be liable for any defects attributable to materials and/or workmanship in the Product(s) purchased for a period of 60 days after the date of receipt of the Product by the customer. The cost of replacement of the Product that proves to be defective or does not conform to the purchase order shall be borne by JP PIERRE.

In the event that the customer requires the exchange of damaged or defective Product, the same change will be made subject to availability and the process will be the same as a return for which the customer must notify them via email to the address onlinesales@jp.com.mx. The cost generated by the delivery service will be covered in its entirety by JP PIERRE.